Home buyers seek grievance redressal on Maharashtra RERA portal
The state online portal dedicated to the Real Estate (Regulation & Development) Act (RERA) has not facilitated any grievance redressal mechanism, drawing criticism from beneficiaries and advocacy groups.
The newly introduced legislation particularly deals with three stakeholders — promoters, agents/brokers and citizens.
While the portal (maharera.mahaonline.gov.in) has facilitated online registration process for promoters and agents, it has allegedly paid no heed to the buyers.
Under the RERA, citizens have a right to file complaints against errant promoters and access details of registered projects.
Any aggrieved buyer can file a complaint with the competent authority or the adjudicating officer, as the case may be, with respect to any registered real estate project, for violation or contravention of the provisions of the RERA or the rules and regulations made associated with it.
Civic activist Vijay Kumbhar said the state RERA portal should facilitate grievance redressal mechanism.
“The legislation itself speaks about the right of buyers to fie complaint against unethical practices by promoters and therefore, it is imperative that the online portal has a facility for grievance redressal. The buyers will have to run from pillars to post to lodge complaint and track it in absence of any such online mechanism,” he said.
The online platform currently only disseminates information about RERA and facilitates registration for promotes and agents.
A buyer who purchased a flat around a year ago narrated his harrowing experiences of waging a battle against promoter for alleged cheating and stressed on the need for online grievance redressal mechanism.
“The relations between a dozen buyers and the promoter turned sore over non-delivery of promises in terms of amenities and facilities committed while booking the flat. Despite being united, the promoter had the last laugh in our battle as he could easily influence the concerned authorities and suppressed the matter. It was difficult to even lodge a complaint. If the online platform provides grievance redressal and tracking of complaints, buyers will not face difficulties of red-tapism and bullying,” he said preferring anonymity.
RERA chairperson Gautam Chatterjee could not be reached his comments on demand for facilitating online grievance redressal. Divisional-level authorities said the buyers feedback can be incorporated in the implementation of RERA.
“Maharashtra is one of the pioneering states to frame implementation rules for RERA. It shows the intent of the government to throw its weight behind buyers and therefore buyer-centric feedback is expected to be taken into account,” authorities said.
(ET Realty)
The newly introduced legislation particularly deals with three stakeholders — promoters, agents/brokers and citizens.
While the portal (maharera.mahaonline.gov.in) has facilitated online registration process for promoters and agents, it has allegedly paid no heed to the buyers.
Under the RERA, citizens have a right to file complaints against errant promoters and access details of registered projects.
Any aggrieved buyer can file a complaint with the competent authority or the adjudicating officer, as the case may be, with respect to any registered real estate project, for violation or contravention of the provisions of the RERA or the rules and regulations made associated with it.
Civic activist Vijay Kumbhar said the state RERA portal should facilitate grievance redressal mechanism.
“The legislation itself speaks about the right of buyers to fie complaint against unethical practices by promoters and therefore, it is imperative that the online portal has a facility for grievance redressal. The buyers will have to run from pillars to post to lodge complaint and track it in absence of any such online mechanism,” he said.
The online platform currently only disseminates information about RERA and facilitates registration for promotes and agents.
A buyer who purchased a flat around a year ago narrated his harrowing experiences of waging a battle against promoter for alleged cheating and stressed on the need for online grievance redressal mechanism.
“The relations between a dozen buyers and the promoter turned sore over non-delivery of promises in terms of amenities and facilities committed while booking the flat. Despite being united, the promoter had the last laugh in our battle as he could easily influence the concerned authorities and suppressed the matter. It was difficult to even lodge a complaint. If the online platform provides grievance redressal and tracking of complaints, buyers will not face difficulties of red-tapism and bullying,” he said preferring anonymity.
RERA chairperson Gautam Chatterjee could not be reached his comments on demand for facilitating online grievance redressal. Divisional-level authorities said the buyers feedback can be incorporated in the implementation of RERA.
“Maharashtra is one of the pioneering states to frame implementation rules for RERA. It shows the intent of the government to throw its weight behind buyers and therefore buyer-centric feedback is expected to be taken into account,” authorities said.
(ET Realty)
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